No Way to Track Who Did What
When multiple people use the same login, any action in Hera—like disabling an Associate, changing vehicle assignments, or editing notes—is logged under one generic name. Hera cannot tell who actually performed the action.
This becomes a problem when:
A mistake is made
A record is missing or modified
A customer complaint needs investigation
Something needs to be audited
Real Scenario: Lost Accountability
Two dispatchers share a central computer. In the morning, one disables an Associate and clears a counseling. Later, the second dispatcher logs in and reissues the counseling thinking it was an error. Both actions are logged under "[email protected]."
Leadership has no way of knowing who made which decision. If documentation is missing, if a photo log is incomplete, or if there's a compliance issue, there is no audit trail to fall back on. You're left guessing.
Former Employees May Still Have Access
Even if a shared login is only used on a single device, a former employee who remembers the password or has leftover access can still log in. We’ve seen cases where ex-employees:
Deleted data
Modified records
Accessed Associate information
Operated unnoticed, since their actions looked like any other team member
In these situations, Hera cannot trace activity or recover accountability. The damage is done.
Best Practice: Use Personal Logins
We strongly recommend creating unique logins for each team member, even if they are using the same computer. This gives you:
Full traceability of actions
The ability to immediately disable access when someone leaves
Cleaner logs and accountability for mistakes
Protection against unauthorized access
Avoid using shared emails like [email protected] or [email protected]. Each person should have a login tied to their personal work email.
You are welcome to leave your current process as is, but we want to stress that we have seen these issues firsthand. When something goes wrong due to a shared login, there is nothing Hera can do to assist in identifying the source or reversing the damage.